2. Collection of personal data
The collection of personal data is generally carried out within the framework of our commercial relations. Personal data is collected through multiple sources on our website, by email, by phone, by our sales people or at an event.
Website :Online purchase
Surveys / questionnaires
Customer inquiries and returns
Email or mail:
Customer satisfaction surveys
Customer contact requests
Ask for information
Customer satisfaction interviews
In person :
Meetings at trade fairs / eventsCash purchase
3. Personal data collected
Depending on the type of source, we collect:
Your first and last names,
Your company name,
Your phone number,
Your email address,
Your professional and / or residential address,
To activate payments, credits, or other transactions you can make with us, your credit card, or other account details.
If you contact us, we will also collect the information you have provided to us.On websites, we keep a record of traffic data that is automatically recorded by our server, such as your IP address, the URL visited before our site, as well as the other pages visited. We also collect site statistics, such as the most visited pages and the frequency of visits. We cannot identify a person from traffic data or site statistics unless you log into your own account on the site.
4. Purposes for which we collect personal data
The privacy of users is protected by regulations. Under data protection regulations, FIRST is only authorized to use the personal data of its users if it has a valid legal basis. FIRST must ensure that it has one or more of the following legal bases:
The execution of a contract (for example to process and execute an order or to open and manage a customer account)
Fulfillment of a legal obligation (e.g. retention of invoices)
When it is in the legitimate interest of the efficient, lawful operation, development and improvement of First
When the user has given his consent.
A "legitimate interest" of First must not go against the rights and freedoms of users. Among the examples :
We will only use your personal data for the purposes set out in this policy, or for purposes reasonably compatible with the original purpose for which it was collected, or if there is another legal basis for further processing.For processing operations requiring consent, the data subject has the right to withdraw their consent by making a request by email to email@example.com You can also unsubscribe from our newsletters via the dedicated link in the email you have received.
5. Transmission of your personal data
We share your personal data with your consent or if necessary to provide any product or service you have requested.
We will also share personal data with:
Any company that would buy from us or have purchased our assets, or a company whose structure or activities we acquire;
Service providers and subcontractors who process them on our behalf, according to our instructions, in accordance with the contract;
Competent authoritiesIn addition, your personal data may be shared for the following purposes:
To comply with our legal obligations;To respond to legitimate requests from public authorities;
To obtain legal advice from external lawyers and other professional advisers;
To establish, exercise or defend against a potential, real or threatening litigation;
To protect First, your vital interests or those of another person.
We ensure that appropriate measures are put in place to guarantee a high level of security and confidentiality when sharing personal data. If personal data is transferred outside the European Union, additional measures will be taken in accordance with the General Data Protection Regulation (GDPR).
6. Proportion and relevance of the data collected:
The personal data collected is strictly necessary for the purpose pursued by the collection. FIRST Group companies strive to minimize the data collected, to keep it accurate and up to date by facilitating the rights of the persons concerned.
Your personal data may be used for marketing purposes, which includes any communication regarding First products and services. In the event that your explicit consent is legally required in order to obtain marketing communications, we will only send you such communications if you have given it.
We keep contact information for people on our marketing lists until someone unsubscribes. If you choose to unsubscribe, we may keep sufficient limited information to identify you so that we can honor your unsubscribe request.
You can contact us at any time to request that we stop sending you marketing communications. If you wish to unsubscribe from mailing lists or subscriptions, you can also follow the "Unsubscribe" option provided in each e-mail message sent to you to either stop communications completely or to specify the types of communications that you are not interested in. more.
Limited storage period for personal data:
Personal data is kept for a limited period which does not exceed the time necessary for the collection purposes.
The data retention periods are brought to the attention of individuals, and vary according to the nature of the data, the purpose of the processing, or legal or regulatory requirements.
Confidentiality / Data security:
We are committed to providing the highest levels of security for your personal data. We protect your information by taking appropriate technical and organizational measures against unauthorized or unlawful processing and against accidental loss, destruction or damage.First has its IT and communication systems monitored using various tools by competent partners. The primary objective of this surveillance is to protect First, its employees, its customers and its business partners.Appropriate physical, logical and organizational security measures are planned to guarantee the confidentiality of the data, and in particular to avoid any unauthorized access.
In application of articles 14 to 22 of regulation 2016/679 of April 27, 2016, any natural person using the service has the right to exercise the following rights:
Right of access,
A right of rectification,
A right of opposition and erasure to the processing of his data,
The right to object to and cancel the processing of one's data,
A right of opposition to profiling,
A right to limitation of processing,
A right to the portability of one's data,
Finally, when First detects a violation of personal data likely to create a high risk for your rights and freedoms, you will be informed of this violation as soon as possible.
You may exercise these rights by sending a signed letter accompanied by a copy of an identity document to the following address:
Data Protection Officer
4 rue Nicéphore Niepce, 91420 MORANGIS -France
or by e-mail at the following address: firstname.lastname@example.org
We will respond to your requests in accordance with applicable law and internal policies. We may ask you to provide additional information to enable us to confirm your identity.
In exceptional cases, where we believe that your request is manifestly unfounded or excessive, we may charge you a reasonable fee. We will inform you in advance of any applicable fees.
If you have given your consent to the processing of your personal data, you may withdraw it at any time. It will not affect the lawfulness of the processing prior to withdrawal. Should we need to retain your personal data for legal reasons, your personal data cannot be further processed and will only be retained for the time required by law.We respect your privacy and value the information you have provided us with. When drafting this privacy statement, we had your privacy rights in mind. However, if you feel that our processing of your personal data is not compliant, we would be grateful if you would contact us to try to address your concerns. You also have the right to lodge a complaint with the competent supervisory authority, the Commission Nationale Informatique & Libertés for France, if you believe that the processing of your data is illegal and infringes your rights.
8. Transfer of your information to third countries and international organisations
Prior to the transfer of personal data outside the European Union, we ensure that the recipient country or company provides appropriate safeguards for the processing of the transferred personal data and that the data subjects have applicable rights and effective legal remedies.
If you do not wish to have your personal information transferred to a country outside of the European Community, please do not send your personal information to First. By providing your personal information to First, your consent is presumed.
When you visit our websites, you can browse and access important information without revealing your identity. In order to improve our site, we use "cookies" to track your visit. A cookie is a small text file in alphanumeric format that is transferred to your browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or transmit viruses.Most browsers are initially set up to accept cookies. You can manage cookies using a variety of tools, including your browser settings. We invite you to visit the https:\ cookies page for more information.
10. Partner sites
11. Changes to this Privacy Notice
12. How to contact us
"Data Protection Officer"
4, rue Nicéphore Nièpce
91420 Morangis - France